Terms and Conditions

Terms & Conditions for Flowers

Delivery

Weekdays
Monday to Friday, excluding Public Holidays:

Loxton by 3.00pm for same day delivery

Berri & Renmark by 1.00pm for same day delivery

Saturday

Saturday delivery – Please contact us 

Sunday or Public Holidays
Sunday (except for Mother’s Day) or Public Holiday deliveries are not available. Should you select Sunday or a Public Holiday for delivery, your order will automatically be delivered on the NEXT business day.

Your Privacy

Please ensure that you provide a valid phone number and e-mail address when placing your order to allow us to contact you should there be any questions or concerns.

Do not hesitate to contact us should you have any concerns or questions regarding your order, or if you are unsure how to purchase online.  Our friendly staff will be more than happy to assist with your enquiry

Product Substitution

We endeavour to ensure all arrangements delivered are identical to the images advertised on our website. However flowers, wrapping and containers are seasonal and subject to availability on the day of delivery, our team of florists will do their upmost to substitute the product that is unavailable at the time to complement the image on the website. This policy applies so that we can ensure that the recipient receives the best possible blooms on the day of delivery. This policy applies to all deliveries. We reserve the right to substitute goods of equal or greater value.

Cancellation of Order

Unfortunately we are unable to cancel orders that are ready prepared or already with our courier for delivery.

Incorrect Delivery Address

Evolve on terrace is not responsible if an incorrect address is supplied.  Please be sure that you enter all the correct details at the time of ordering and please enter as much information as possible.  If we are sent to an incorrect address, an additional delivery charge may apply.

If the Recipient is not home

We do request that you check prior to ordering that someone will be at the address on the day and time of your requested delivery.  If no one is at the given address to receive the order our courier will leave the item if it is safe to do so.  If for some reason it is not safe to leave, we will leave a calling card and the recipient will have a choice of picking the gift up or arranging re-delivery (at an extra cost).

Complaints

Any complaints must be made with 36 hours of delivery to ensure the best possible resolution.

A photo must accompany the complaint.

Returns Policy – for Gifts & Homewares

In the event that you need to return your purchase for a refund or exchange, you will need to return the items with the packaging intact within 7 days of delivery for a full refund (excluding original postage cost). We will only refund on goods that are return in the same condition as they left, undamaged and unused.

If the return is a result of our error (you received an incorrect or defective item) we’ll pay the return postage costs. Otherwise the return postage cost will be your expense.

Please return in an Australia Post pre-paid package available at any Australia Post Outlets.

Once we have received the product we will process according to your instructions.

Evolve on terrace will not be responsible for lost, damaged or misplaced product that is being returned so we recommend you use registered post to ensure speedy and safe return.

Thank you for shopping at Evolve on terrace.